8 Things we hate about IT
Susan Cramm has been the Chief Financial Officer (CFO) of Chevy's chain of Mexican Restaurants and Chief Information Officer (CIO) at Taco Bell. She now runs her consulting company specializing in leadership in Information Technology. The book draws on her experience on integrating IT at all levels in corporations.
Which manager has not been frustrated by IT people that consists of condescending techies who don't listen, and which IT specialist has not been frustrated by managers that treat IT professionals like untrustworthy servant genies?
The book is explaining why companies end up in this totally non-productive system, and on how to fix relations to best harness the technology for the benefit of the company strategy.
I highly recommend this read as well as Susan's blog at the Harvard Business Review. I only wish she would explore in her next book the relations that politics have with IT.

